Bookcase London online offers a 30-day returns policy. Where authorised, returned items must be in mint/resalable condition at Bookcase London’s discretion. All returns require authorisation prior to returning, by emailing info@bookcaselondon.co.uk within 14 days of receiving your delivery, explaining why you are dissatisfied. A full refund will be made once the goods have been returned, however the customer will be responsible for the return postage costs.
All returns should be securely wrapped and sent with the original packing slip and reason for return to: Bookcase London, 268 Chiswick High Road, London W4 1PD.
Damaged, faulty or incorrectly supplied goods need to be reported within 5-7 days of receiving your order, to be investigated properly. Where items cannot be replaced, a full refund will be made.
Please note that Royal Mail in some areas is experiencing severe delays. We expect for you to receive your orders up to 48 hours after dispacth but in some areas this could increase to up to 14 business days. Due to this increased time we will not be able to offer replacements or refunds until 14 business days has passed. If your parcel has not arrived after 14 business days we will offer a replacement or full refund.
Bookcase London holds no responsibility to process or credit your account for any unauthorised returns.
All returns are accepted at the discretion of Bookcase London.